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Windows on Mac freezing/crashing I've had Windows 7 on my 2012 Macbook Pro (late 2011 or early 2012). I've had it installed using bootcamp with default drivers for at least half a year with no problems. Jun 5, 2018 - Your iTunes crashing? Here you can find 6 effective ways to solve iTunes keeps freezing and not responding.
“Any clue why iTunes is crashing when option-clicking to update? Getting frustrated as hell.”
“I have the latest iTunes. I downloaded iOS 11 (ipsw 11.3.1) on iPhone X (gsm). But iTunes still crashing. I tried 6 times, iTunes still not responding. Is there any way to stop iTunes from freezing?”
“I just wanna download music/songs but my iTunes keeps crashing and I need to reboot my Mac laptop for the third time now.”
The above iTunes crashes can really cause a mental breakdown. What causes iTunes to crash, freeze, and not respond? How to effectively solve this iTunes stuck problem?
No worries, this article will briefly explain why iTunes crashes, and give six effective methods to make iTunes “energetic” again. To fix iTunes crashing and not responding problem, you can use these ways: update iTunes Software, check USB connection, remove third-party plugins, uninstall RAM-consuming programs, use FoneCope tool, and completely uninstall & reinstall iTunes.
Part 1. Preferred Methods to Stop iTunes Crashing, Freezing, and Not Responding
For the common causes of iTunes crashes, it is recommended that you give priority to these effective methods to fix iTunes freezes when opened Mac or PC.
1. Update the iTunes to the latest one
Usually, Apple will ask you to upgrade iTunes to the latest 12.7 released version. Go to menu, select iTunes > Check for Updates.
2. Check USB cable and USB connection
If your device is connected to a computer but iTunes does not respond and does not recognize it, there may be a connection failure. Try to use another USB cable and plug into multiple USB ports on computer.
3. Run iTunes under Safe Mode (disable third-party plugins)
Thirdly, try to run iTunes in safe mode to exclude interference from third-party plug-ins. If iTunes works well in safe mode and does not get stuck or crashes, then you will need to close third-party plug-ins.
To enable iTunes runs in safe mode, after opening iTunes, on Mac press “Option” and “Command” on the keyboard at the same time; while on PC hold down “Shift” and “Ctrl” keys.
If everything goes well with iTunes in safe mode, you need to find out the plugins that have negative effects. Now go to the '~/Library/iTunes/iTunes Plug-ins/' folder, close iTunes and temporarily move the problematic add-ons to the desktop.
4. Uninstall Programs That Occupy Too Much RAM
High RAM usage on computer can also cause the iTunes software to crash and not respond. Please check if this kind of programs run on your computer.
Part 2. Use FoneCope Tools to Solve iTunes Keeps Freezing on Windows 10, 8, 7
iTunes freezes when opened Windows 10? In order to solve a variety of iTunes issues, developers have tediously developed this FoneCope iTunes Repair Tool, which can solve more than 100 kinds of iTunes errors and problems, such as iTunes connection failure, iTunes component defects not opening, errors like 0xe8000015 etc. So, now please take a look at how to use this software to fix iTunes keeps crashing and freezing issue.
Step 1. Install the repairing tool to scan, analyze, and repair iTunes
When you finish the steps of downloading and installing software on your computer, this tool will automatically start scanning and detecting your iTunes. If you see the 'Your iTunes is Damaged' prompt, this means that the damaged components (causing iTunes crashed or not responded) need to be fixed so that it can work smoothly.
After you click Repair, the program will start repairing iTunes. Please wait patiently for a few minutes.
Step 2. If iTunes has no damaged parts, please select clean mode
Cleaning up iTunes' useless trash such as cookies, cache, and logs can optimize the operation of iTunes.
Select Quick Clean on the homepage, and then you can see the size of each part of iTunes. Now select Other Data and click the Clean button in the lower right corner.
Now restart your computer. Once open iTunes again, it should no longer freeze or crash anymore.
![Windows For Mac Freezing Windows For Mac Freezing](/uploads/1/2/5/6/125699729/357317532.png)
Part 3. Manually Uninstall and Reinstall iTunes on PC/Mac to Fix iTunes Crashing
If repairing iTunes does not work, iTunes still not responding on Mac/PC, you need to try uninstalling iTunes completely. In addition to removing iTunes software, some other components of iTunes also need be deleted altogether.
If you have a Windows:
- Press the Start button and go to Control Panel > Programs > Uninstall a program (or Programs and Features)
- Uninstall these Apple Inc. programs in the following order.
iTunes > Apple Application Support (32 bit) > Apple Application Support (64 bit) > Apple Mobile Device Support > Apple Software update > Bonjour > QuickTime
Then perform a computer trash cleanup to erase the registered cache. After that, restart your computer to update the changes you just made. Then you can download and install iTunes from Apple official website again.
If you have a Mac:
- Open Finder and click “Go”, then find “Applications”. Click and open it, select “iTunes”, and return to the top of the window and “Click File” > “Get Info”.
- Find and double-click “Sharing & Permissions”, then quickly click on the file icon in the bottom right corner.
- When a pop-up box shows up and asks you to log in, you need to enter your account name and password so that you can modify the settings. Find 'everyone' and ensure its status is “Read & Write”. To save the changes made, you need to click on the file icon in the lower right corner.
- Find iTunes.app and drag it to the Trash, and then empty the Trash on computer.
- After restarting the Mac computer, the uninstalling changes that were just made will be updated so that iTunes has been recognized as completely uninstalled.
Now you can go to download and install the latest version of iTunes.
The Bottom Line
The entire article not only describes why iTunes keeps crashing, freezing, and not responding, but also lists effective ways in detail to stop iTunes from crashing on Windows/Mac, including upgrading iTunes version, checking hardware, and disabling third-party plugins, removing large amounts of RAM-consuming software, use FoneCope iTunes repair software, and completely uninstall iTunes. These methods are capable enough to help you solve the problem so that iTunes can run smoothly again.
This page provides recommendations on what to do if your computer frequently freezes or completely halts. To determine if your computer is frozen press the Num Lock button on the keyboard and watch if the Num Lock LED turns off and on.
If you can get the light to turn off and on, press Ctrl+Alt+Del and End Task the frozen program. Otherwise, proceed through each of the following sections in order.
Software related issue
A computer locking up or freezing is often is caused by software related issues. If you are encountering lockups when the computer is opening a particular program, make sure you have all the latest updates for all running programs. You can find the latest updates for your software through the software developer or publisher.
TipIf the computer has any malware, virus, or other malicious software it can also cause many problems. Make sure your computer is clean.
Too many programs open
Each program or window you open on your computer takes some of the computers resources to keep it running. If you have too many programs open at one time, your computer may be low on resources, and as a result, is freezing. Try only running one program at a time to make sure your freezing is not being caused by multiple programs running at the same time.
Driver related issue
A computer lock up can also be caused by outdated or corrupted drivers. For example, if there is an issue that exists with your video adapter drivers, your computer could lock up while playing a game or watching a movie.
First, make sure no errors exist in the Windows Device Manager by opening the Device Manager and verifying that no 'Other Devices' are listed. You'll also want to check the device list to see if any of them have a yellow exclamation mark or red X next to them. If they do, you'll want to visit our page on identifying problems in Windows Device Manager.
![Windows For Mac Freezing Windows For Mac Freezing](/uploads/1/2/5/6/125699729/404368193.jpg)
Next, make sure you have the latest drivers for all major devices in your computer (video, sound, modem, and network). For a list of driver-related help pages, see our drivers index.
Operating system related issue
Make sure your operating system has all of the latest updates installed on it.
Heat related issue
If the computer processor is getting too hot, it can cause the computer to freeze. If you have heard any abnormal noises coming from your computer recently, such as a high squealing, it could be an indication of a failing fan.
You can first start by verifying the fan on the power supply is working by examining the back of the computer and seeing if the fan is moving and moving smoothly. For the other fans in the computer, you have a few options. You can either open the computer and physically inspect them or, if the computer monitors the RPM of the fans, enter CMOS setup and make sure the BIOS does not report any errors.
NoteLaptop users may also want to try propping up their laptop on a book or notepad so that air can reach the bottom of the laptop to help verify if the laptop is having heat related issues.
Users may also be able to determine how hot their computer is by onboard thermal sensors. If your computer comes equipped with these sensors, make sure your CPU is not running too hot.
Hardware issue
CautionSome of the steps below require you open your computer. While working inside of a computer, be aware of ESD.
A hardware malfunction or misconfiguration can cause a computer to lock up. If you have recently added any new hardware into the computer, temporarily remove it to make sure it is not the cause of your issue.
Before attempting to remove any hardware, make sure the computer has no conflicts in Device Manager.
If you have not recently installed any new hardware, the next best solution is to remove certain components one by one. For example, you may remove your modem, network card, sound card, or any other expansion cards because they are not needed for the computer to operate. Run the computer without these cards to see if they are the cause of your issue. You should also try unplugging any peripheral (plugged in) devices one at a time to see if they're causing your issues.
Serious issue with Windows
If you have tried all the above recommendations and the computer continues to lock up frequently, it's possible that Windows may have been corrupted. Try running through the basic troubleshooting steps for your version of Windows on our basic troubleshooting page. If these additional steps do not resolve your issue, we suggest you backup all of your valuable information, and then erase and reinstall Windows.
Hardware failure
If your computer turns off abnormally during or after the installation of your operating system, hardware components inside your computer may be malfunctioning. If so, the failing hardware is likely the RAM, CPU, motherboard, or power supply (in that order).
If you access the same parts from another computer known to be working,try swapping the parts to isolate the faulty hardware. Otherwise, you need to have the computer serviced.
Additional information
- See the frozen definition for further information and related links.